At Thuy Nguyen Ward Public Administration Service Center, the receipt, processing and delivery of administrative procedure results are being carried out through digitized processes.  In addition to submitting applications in person, residents are instructed to use online public services, helping reduce the time and costs involved in completing procedures.

In particular, the ward has begun receiving, processing and returning the results of certain administrative procedures on the same day. This has helped shorten residents’ waiting times while enhancing the responsibility of the center’s officials and civil servants. The application of information technology in handling administrative procedures is bringing about clear changes in the way residents are served in Thuy Nguyen Ward.

From processing applications online and assisting residents at the grassroots level to shortening processing times, each solution is aimed at building an administration that is more transparent, modern, efficient and accessible to the