Operating in the field of international freight forwarding, this logistics company considers AI technology as the center of its digital transformation strategy. The company has integrated AI Copilot - an AI conversation assistant in office tasks; applied OCR technology to scan and process information on invoices and receipts.
The company continues to apply AI Chatbot technology to respond to hundreds of requests every day in many languages, operating all around o’clock without being overloaded.
Realizing the clear effectiveness of applying digital technology, the company has placed focus on investing resources to set up a methodical and comprehensive digital transformation. However, BEE encounters many difficulties and obstacles on the digitalization journey.
Pioneering enterprises applying AI are gradually affirming their advantages in speed, accuracy and customer service ability. With a proper investment strategy, along with a synchronous support policy, AI will be a powerful right-hand man to help the logistics industry of Hai Phong in particular and Vietnam in general make a breakthrough and reach the regional level - not only on the transportation route, but also in management thinking.