Instead of having to go to the airport early, wait in line, and check in with paper tickets, now, at Cat Bi International Airport, passengers can check in automatically at kiosks located at different convenient locations.

The Cat Bi International Airport is also piloting the automatic baggage delivery model, where passengers only need to perform a few simple operations at the baggage claim machine, and the installed devices will read the data on the baggage tag to confirm ownership before putting it on the automatic conveyor. Previously, the airport has implemented automatic baggage return for passengers with the support of intelligent technology.

The business strategy of airline groups in investing in digitization is to apply technology to provide customers with innovative products and services, completely changing the airline service experience of customers.